CRM & loyalty benchmarking

See how competitors approach CRM. Decide what to improve.

Get a tailored CRM benchmark report comparing competitor campaigns, with examples and prioritized recommendations for your next tests. Your analyst walks your team through the findings.

What’s in your CRM benchmark report

Focus on one CRM question or compare several stages of the customer journey. We can recommend which competitors, campaigns and channels to research around your goals.

  • A comparison of welcome, retention, win-back or loyalty campaigns around the customer actions you’re considering.
  • Examples showing what competitors ask customers to do, how the messages are sequenced and where the links lead.
  • A ranked list for your CRM planning meeting. See which change to test first, what can wait, the campaign behind the choice and the customer action to measure.

What could your CRM report help you decide?

Here are a few questions we can research. We tailor your report to the decisions your team needs to make.

Which benefit should lead the welcome email?

A travel newsletter thanks a new subscriber, then invites them to create an account to manage bookings. If account creation is your next goal, the welcome headline is one change you can test.

Your report can compare the benefits and next actions competitors put in their welcome emails, helping you decide what your own onboarding should emphasize.

An Italian welcome email invites newsletter subscribers to open a booking account.

Should the invitation to join lead with the saving?

A membership promotion advertises up to 15% off selected cruises. The button invites the reader to sign up and save. Both the offer and the action are visible.

Compare how competitors explain membership benefits, eligibility and joining. Use the findings to decide which benefits deserve more prominence and where your offer needs explaining.

A membership email offers up to 15% off selected cruises with a signup button.

Should the roundup or a featured item come first?

A newsletter opens with an introduction to its curated picks and a button to browse. Individual product recommendations follow. The team wants readers to explore a featured item.

See how competitors balance editorial content, products and promotions, with recommendations for the content and structure of your own newsletter.

A newsletter opens with its curated May picks and a Take a Look button.

Turn CRM ideas into insights you can justify

What do you want customers to do?

Tell our research team which action matters, like joining your loyalty program or making a second purchase. On the 30-minute call, we’ll discuss which campaigns could help you choose a test.

Review the competitive scope.

We’ll suggest which campaigns and channels to compare. You’ll see the price and dates for the first examples and finished report before you commit.

Get the right data.

Your Panoramata analyst finds campaigns aimed at the same customer action and compares their messages. Look at the first pair together and decide which difference you’d test.

Proven insights.

Take the ranked list to your CRM review. Choose the customer action to focus on first, then agree on the message or sequence change to test and what to measure.

Get the right CRM reports, when you need them.

We compare new offers, sequences and member messages with the last review. See whether a change gives you a reason to move a test up, switch priorities or stick with the plan.

Use the research in your AI tools.

Our research is AI-native. Alongside your report, we can provide structured campaign data, reusable AI skills and context files explaining the evidence behind the test list. Use them in your AI tools to draft a test brief with the customer action, proposed change and supporting campaigns together.

Your competitive intelligence team, on-demand

Tell us your CRM question and planning deadline. We’ll suggest which campaigns to compare and what your report should cover.

After the call, we’ll send the proposed comparison, price and delivery dates for your approval.